In the 9th installment of Voices of Travel: The Next Chapters, Joseph Adamo sits down for a conversation with Canadian Travel Press Executive Editor, Bob Mowat.

Adamo, Chief Sales & Marketing Officer, Transat and President, Transat Distribution Canada says the biggest change he’s seen during his time in the industry has been technology. He observes that while technology can be “unsettling,” for some people at times, he explains that “by and large it has made us a better and more efficient industry.”

He continues: “I think it leads to better customer experience outcomes. I think it allows all of us to work smarter. Hopefully, more efficiently and hopefully, more profitably.”

Adamo also shared, “You know, it’s a fantastic industry. There is – and I truly believe this – a nobility to what we do. I think we make the human condition better by bringing people together, I think we break down distances that separate people, both figuratively and literally…”

Watch the episode here: